Return & Refund Policy

Last updated: July 2026

1. Return Eligibility

At Bitronix, we want every customer to be satisfied with their purchase. Products may be returned within 3 days from the delivery date, provided that the product meets the conditions below:

  • The product must be unused and in its original condition.
  • All original packaging, accessories, manuals, and included items must be returned.
  • The product must not show physical damage, misuse, or modification.
  • Proof of purchase or order information must be provided.

2. Non-Returnable Products

For hygiene, security, or technical reasons, some products cannot be returned after opening or activation, including:

  • Software licenses and digital products.
  • Products damaged by incorrect installation or usage.
  • Products missing original components.
  • Items affected by customer modifications.

3. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of receiving your order. We may request photos or additional information to verify the issue.

After verification, Bitronix may provide repair, replacement, or refund according to the product condition and warranty coverage.

4. Refund Process

Once your returned product is inspected and approved, refunds will be processed within a reasonable timeframe.

Refunds will be issued using the original payment method whenever possible. Shipping fees may not be refundable unless the return is caused by an error from Bitronix.

5. Exchanges

Product exchanges depend on availability. If the requested replacement product is unavailable, a refund or alternative solution may be offered.

6. Warranty

Some products are covered by manufacturer or supplier warranties. Warranty conditions may vary depending on the brand and product category.

Warranty does not cover damage caused by accidents, misuse, electrical issues, or unauthorized repairs.

7. How to Request a Return

To request a return or refund, contact our support team with:

  • Your order number.
  • Product name.
  • Reason for return.
  • Photos or supporting information if required.

8. Contact Information

For return requests or questions, please contact Bitronix customer support through the contact information available on our website.

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